last modified: 2 February 2020

Privacy Policy

The Hut.com Limited (“THG”, “we” or “us”) is committed to protecting and respecting your privacy. This privacy policy will inform you as to how we look after your personal data when you visit THG’s Society Platform (“Platform”), how we use it and your rights. THG is the data controller of the personal data collected via or in connection with the Platform.

What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the Platform. This information may include:

  1. contact information (e.g. your full name, address, e-mail address, date of birth and telephone number);
  2. financial details including your bank account details;
  3. your social media handles and any other personal information connected to your social media accounts;
  4. records of your interactions with us (e.g. if you interact with us through the Platform, via email, social media or any other online platforms);
  5. information regarding your personal interests and relevant information about you;
  6. we may also collect information about the device you use to access our Platform, such as your IP address, operating system and browser of your device;
  7. other information necessary to provide the Platform with, for example we may access your location if you give us your consent; and
  8. any other information which you provide to us when you use the Platform.

What do we use this personal data for?

Depending on how you use our Platform, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

  1. to allow you to create a profile, sign in and use the functionality of the Platform;
  2. to enable you to generate tracking links and monitor traffic through them;
  3. to facilitate any payments to you for any agreed fees;
  4. to fulfil obligations in respect of any terms of use and/or any other agreement between you and THG;
  5. to manage and respond to any queries you send to us through the Platform;
  6. to improve and maintain the Platform, and monitor its usage;
  7. for market research, e.g. we may contact you for feedback about the Platform;
  8. for security purposes, to investigate fraud and where necessary to protect ourselves and third parties;
  9. to comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

  1. because the processing is necessary for you to use the Platform;
  2. because we have obtained your consent (e.g. where you contact us with a query or where you add optional information to your profile);
  3. because it is in our legitimate interests as a Platform provider to maintain and promote our Platform. We are always seeking to understand more about the users of the Platform in order to offer the best user experience;
  4. our Platform may allow you the option of adding additional information to your profile, such as your interests. We treat this information with particular sensitivity, as we understand it can reveal information about your health or ethnicity, for example.

Who do we share this personal data with?

We share your personal data with third parties in the following circumstances:

  1. with other companies in our group of companies, as necessary to operate the Platform;
  2. with our suppliers and service providers working for us e.g. payment processors;
  3. with our clients and commercial partners to provide them with our services, including, but not limited to, marketing campaigns;
  4. with our professional and legal advisors;
  5. with third parties engaged in fraud prevention and detection;
  6. with law enforcement or other governmental authorities e.g. to report a fraud or in response to a lawful request.

In the event that we sell any business assets, the personal data of the users of the Platform may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.

Otherwise where we have your consent or are otherwise legally permitted to do so.

Storage and Retention

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of the UK and Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the UK and the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. We may also keep a record of correspondence with you (for example if you have made an enquiry) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.

Security

This Platform ensures that data is encrypted when leaving the Platform. This process involves the converting of information or data into a code to prevent unauthorised access. This Platform follows this process and employs secure methods to ensure the protection of all financial transactions. Encryption methods such as TLS are utilised to protect Platform user data when in transit to and from this Platform over a secure communications channel.

Whilst we do everything within our power to ensure that personal data is protected at all times on our Platform, we cannot guarantee the security and integrity of the information that has been transmitted to our Platform.

Children

Our Platform is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Cookies

Our Platform uses cookies and similar technologies to provide certain functionality to the Platform, to understand and measure its performance and to deliver targeted advertising. Please see our Cookie Policy here for further information about the cookies we use and how to amend your cookie settings

Your rights

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.

You also have the right to object to your personal data being used for certain purposes.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.

Contact us

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below.

Telephone: 01606 338197

Email: thg.society@thehutgroup.com

Address: 4M, Chicago Avenue, Manchester Airport, Manchester, M90 3DQ